Synergy delivers the promise

All IT companies promise “total service.” But Synergy is founded on the principle that you, as the client, should expect certain benefits as a right. The benefits of choosing Synergy include:

UNDERSTANDING. We acknowledge, at the outset, that you are the expert at running your own business. We undertake to listen, to understand and to grasp the need before we even begin to formulate a solution. We adapt to suit you. We don’t ask you to accept compromise.

EXPERTISE. A long career in IT and general business has given director Andy Synyszyn considerable experience of real-world, practical problem solving, and a clear appreciation of how the prudent, specifically structured application of IT can benefit all types of business.

CLARITY. We will provide you with a clear, comprehensive written proposal, including all available options, their costs and implications.

CONTROL. We will not deviate either from the specification or cost of a proposal without your specific understanding and agreement.

SUSTAINED SERVICE AND SUPPORT. This is often the most critical area of any IT system. Based on experienced assessments of cost-effectiveness and real customer benefits, Synergy does not offer service contracts. We believe that getting it right first time is our responsibility, and once installed properly, a system should be virtually fault free. Synergy takes on this responsibility by offering true 24 x 7 free telephone support. Where on-site attendance is necessary, response times are as little as two hours, at no extra charge. The 24 x 7 service extends to single users working remotely from the main network system. In this way, superlative service is maintained and any costs are confined to actual rather than speculative needs. All of our corporate systems are supplied with a one year hardware warranty, and Synergy will undertake to process any warranty claims on individual components outside Synergy’s warranty on your behalf.

VISION. We believe that a true Synergy between the supplier and the client should be established. We not only understand what you need now, but can advise on what you may be likely to need into the future to meet the expansion of your business. Today’s solution should be the foundation of tomorrow’s development. The cheapest solution is not always the most cost-effective. By understanding your business we aim to provide future-proof systems.

SATISFACTION. Synergy does not advertise, cold call or market its services in the traditional manner. We rely solely on word of mouth recommendations from our satisfied clients. Once they have experienced Synergy they stay with us and recommend us to their business contacts.

Click here to see how we have helped some of our existing clients